Hi! I’m Carolina
Product Manager with nearly 20 years of experience. Let's build products people love.
Get in Touch
Product Manager with nearly 20 years of experience. Let's build products people love.
Get in TouchHi! I’m Carolina, a Product Manager with nearly 20 years of proven experience crafting customer-obsessed digital products and streamlining processes that actually work. I’ve led successful launches in fintech, banking, and healthtech, always driven by one goal: building solutions that genuinely make people’s lives better. I blend sharp strategic thinking with hands-on execution, turning complex needs into clear, actionable requirements that fuel business growth and sky-high user satisfaction.
Fluent in English and Spanish, I’m deeply familiar with regulations like HIPAA, so the products I build are not only innovative but also compliant and secure. With over three years of remote work experience collaborating with U.S.-based companies, I have honed my skills in asynchronous leadership and remote team management, ensuring seamless communication and productivity.
A proud Industrial Engineer from Venezuela’s top-ranked UCAB, I hold two master’s degrees, stay on the pulse of emerging tech, and spent years teaching at my alma mater while mentoring junior professionals. Venezuelan mom, wife, lifelong learner, and eternal optimist—if you’re ready to create products people love, let’s talk!
I turn fuzzy ideas into winning products. Through user interviews, Jobs-to-Be-Done research, market studies, opportunity scoring, and Lean Canvas validation, I transform market signals into crystal-clear, prioritized roadmaps that perfectly balance user needs and business goals. Empathy maps, rapid Figma prototyping, usability testing, and accessibility audits guarantee intuitive, inclusive experiences that slash cognitive load and skyrocket task completion rates.
I don’t just design on paper—I ship. Leading cross-functional squads with Scrum (two-week sprints in Jira), I break initiatives into OKRs, razor-sharp user stories with acceptance criteria, and measurable KPIs. I groom backlogs (now supercharged with AI-assisted refinement), smash blockers, drive UATs, orchestrate release planning, and craft bulletproof rollout + rollback strategies so every feature delivers real value, fast.
Great products need lean processes behind them. I map end-to-end workflows, ruthlessly eliminate waste using Lean principles, and treat every new feature as part of a bigger system—not just a pretty screen. What gets measured gets improved: I define, track, and optimize the exact North Star and supporting metrics that prove your product is winning.
From day one, I bake intelligence into the product. Whether it’s automating workflows, personalizing experiences, or using AI to refine requirements and predict user behavior, I make sure your product isn’t just keeping up with AI—it’s leading with it.
I am seeking product leadership roles where complex regulation meets ambitious growth, such as scaling health outcomes or financial inclusion. I am eager to tough problems and drive innovation. I have deep experience in: user research, A/B testing, prototyping, UX design and UX writing, Product lifecycle, Roadmapping, Product growth, project management, process optimization, continuos improvement, product management, Release Management, Market research, Sprint Planning, Prioritization, Digital product design & Discovery, User research, MVP definition, Epic and User stories, KPI tracking & OKRs, Data-driven decision-making, Problem solving, Technical Documentation, PRDs , Leadership and stakeholder management , Cross-functional teamwork, collaboration, AI-powered product thinking. Frameworks: Scrum and Kanban, AAARRR and HEART metrics, Lean, DMAIC, Design thinking, RICE and MosCoW.
Daily operations are streamlined using Confluence, Slack, and MURAL for asynchronous alignment. This ensures that everyone is on the same page, regardless of location.
Roadmaps are synchronized across Monday.com and Trello, providing transparent visibility to executives and engineers alike. This ensures everyone is aligned and working towards common goals.
I gather quantitative data from Google Analytics, Power BI, and Hotjar funnels to understand user behavior and identify areas for improvement.
Qualitative insights are collected through Intercom conversations, providing a deeper understanding of user needs and pain points.
Using multivariate tests, I prioritize backlog items based on evidence, ensuring that the most impactful features are developed first.
Leveraging AI tools like Gemini, ChatGPT and Grok, I perform thematic clustering to identify patterns and validate hypotheses, ensuring data-driven decision-making.
I employ empathy maps, rapid prototyping, and usability tests to create inclusive interfaces. I design fast mockups to validate ideas with Figma, FigJam, Make, Lovable. This approach ensures that products are user-friendly, reduce cognitive load, and earn user trust, especially in critical health and finance workflows.
I manage two-week Scrum cycles in tools like Jira, ensuring efficient and iterative development. This approach keeps the team aligned and focused on delivering high-quality features quickly.
Using Lean waste walks and automation scripts, I cut cycle time and improve efficiency.
Ready to build products people love, launch faster, and grow smarter? Let’s make it happen.
Let's ConnectProduct Designer at Sharecare
"I had the opportunity to work closely with Carolina on several projects focused on improving the care provider experience. As a Product Designer, I really appreciated how she brought clarity to complex situations and helped turn messy problems into clear, actionable steps. She has a great balance, is detail-oriented, and always keeps the big picture in mind. And working with her never felt transactional. Design had room to think critically and actually contribute. It always felt like we were solving things together, rather than passing them down a pipeline. She builds trust, keeps communication open, and makes the whole team better."
Software Engineer at Sharecare
"I had the chance to work with Carolina, and she's excellent in her role as a Product Manager. She's professional, organized, detail-oriented, and always makes sure things move forward as they should. On top of that, she has a great attitude with the team and her presence is felt in any project she’s part of. Working with her was smooth and she always added value. If I had the chance to work with her again, I definitely would."
Sr. Director, Product
"Carolina supported our team as a Product Manager, focusing on the care provider experience. During her time with us, she contributed to several initiatives aimed at improving timesheet workflows and onboarding experiences for our users. She approached her work with thoughtfulness and was able to navigate complex projects with multiple stakeholders. Her ability to stay organized and keep initiatives moving forward added value across our care provider experience efforts. Carolina’s contributions were appreciated, and I wish her all the best in her future roles."
Sr. Product Manager at Datavant
"It's a real pleasure working with Caroline. She is reliable and professional. Caroline takes her job very seriously."
Product Manager at Making sense
"I have had the privilege of collaborating with Carolina for a year, and it has been an absolute delight to work alongside such a dedicated and positive professional. Her unwavering enthusiasm for learning about digital product matters and assisting our customers is truly commendable. Carolina has made significant contributions in building platforms for both the Healthcare industry and e-commerce. Her expertise and insights have been invaluable in delivering exceptional solutions to our clients. Beyond her professional achievements, I will always cherish the memorable moments when Carolina guided us in improving our "Latin" English accent, transforming it into a more "American" one. It was not only a productive learning experience but also a source of enjoyment for the entire team. Working alongside colleagues who demonstrate such unwavering commitment is always a breath of fresh air and greatly valued within our organization. Carolina's presence is both reassuring and inspiring, and I am confident that she will continue to do it with whoever works with her."
Here I’ll be writing about what I think about digital products
Let’s connect to explore how my expertise in product management can transform your toughest challenges into lovable, compliant products. Together, we can build a brighter future.
I’m working in some great courses that will blow your mind! They will be available soon! If you want to be the first to know about them, contact me!
Scrum Product Owner Certified. (in progress)